Introduction

At FlameBongs.ca, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to ensure your information is handled appropriately in compliance with applicable laws.

Why We Collect Information

We collect information from you to personalize your experience, deliver content and product offerings that match your interests, and improve our services based on customer feedback. Your information helps us respond to inquiries, process transactions efficiently, and provide a more tailored experience on our website.

Information We Collect

When you sign up for a wholesale account or make a purchase on our website, we collect the following information:

• Customer details (name, email address, phone number)
• Business details (including but not limited to business name, business number, business address)
• Shipping address and billing address, which may include your company name, phone number, and other relevant details necessary to fulfill your orders and provide our services

Additionally, we may collect data through website analytics tools to understand customer behavior and improve our services.

How We Use Your Information

We use the information we collect to:

• Provide and manage your wholesale account
• Process your orders and manage transactions, including shipping and billing
• Communicate with you about your account and orders, including sending transaction emails related to your order status, account updates, and other important information
• Send promotional emails about new offers, products, and other updates related to our website
• Improve our website, services, and overall customer experience
• Analyze customer behavior through analytics tools to enhance our offerings

You can opt-out of receiving promotional emails at any time by following the instructions in the emails. Additionally, you have the option to modify your shared information by contacting us directly.

Use of Cookies and Analytics

We use cookies and similar tracking technologies to store customer information and enhance your experience on our website. Cookies help us remember your preferences and provide a more personalized experience. We also use analytics tools to gain insights into customer behavior, optimize our website, and improve our services.

Sharing of Information

We do not share your personal information with third parties, except as necessary to process your transactions (e.g., sharing information with shipping providers). Your information is kept confidential and used solely for the purposes outlined in this policy.

Security of Your Information

We implement appropriate security measures to protect your personal information from unauthorized access, use, or disclosure. Our website uses secure encryption to ensure your data is transmitted safely, and we continually review our security practices to keep your information secure.

Your Rights

You have the right to access, update, or delete your personal information at any time. If you have any questions or concerns about your privacy or this policy, please contact us at support@flamebongs.ca.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of any significant changes. Please review this policy periodically for updates.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at support@flamebongs.ca.

Consent

By using our site, you consent to this Privacy Policy and the collection and use of your information as described herein.