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Hand Pipes
Dug-Outs
Bongs
Bong Accessories
Oil Burners
Dab Tools
Incense
Grinders
Nector Collector
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Frequently Asked Questions
How do I sign up for a wholesale account?
How long will the account approval take?
How will free shipping be applied on my order?
How long does it take for my order to arrive?
When is the same-day shipping cut-off time?
Can I change my shipping address?
What shipping company does Asia Arts and Crafts Ltd. (FlameBongs.ca) use?
Do you ship to PO Boxes?
Where can I track my package?
Do you offer free shipping?
How much does shipping cost?
Do you offer international shipping?
I received an incorrectly sized product. Can I exchange it?
I received the wrong item. What should I do?
What’s your return policy?
Can I add more items to an order I already placed?
What payment methods do you accept, including Interac e-Transfer?
Why was my credit card transaction declined?
Do you accept COD (Cash on Delivery)?
Why did my credit card provider hold funds for a declined transaction?
What is your store's currency?
Are the products in the photos the same ones I will receive?
Is there a warranty for products?
I want to purchase a product that is out of stock. When will it be in stock again?
What do I do if I am missing some products or have broken items?
What do I do if I never received my parcel or have a box missing?
Do you price match?
How do I contact customer support if my questions were not answered above?